Dubai Islamic SMS Banking
Now, Dubai Islamic Bank Pakistan Limited brings banking services at your
fingertips! Free yourself from the hassle of visiting the branch and enjoy the
convenience of Dubai Islamic SMS Banking.
SMS Banking Features
- You can select your desired services from a variety of options available
- You can block your account, in case of stolen or lost cell phone
- 24/7 customer service helpline
- Automated help messages on your cell phone
Alert Services
You will receive an SMS alert on your cell phone for the following:
- Deposit & Withdrawal transactions
- Account Balance (specify a time or an amount to trigger alerts)
- Complaint acknowledgement
- Complaint resolution
- Cheque clearing
- Cheque return
Pull Services
You can request the following information or send a request regarding your
account by sending an SMS to 2342
- Account balance enquiry
- Internal funds transfer (within your own accounts)
- Third-party funds transfer (with DIBPL)
- Mini statement (indicating last 5 transactions in your account)
- Cheque book request
- Bank statement request
- Account alias request
- Help menu
Q. What types of services are available through Dubai
Islamic SMS Banking?
Alert Services
- Deposit & Withdrawal transactions
- Account Balance (specify a time or an amount to trigger alerts)
- Cheque clearing
- Cheque return
- Complaint acknowledgment
- Complaint resolution
Pull Services
- Account balance enquiry
- Mini statement ( last 5 transactions )
- Internal funds transfer( within your own accounts )
- Third-party funds transfer ( within DIBPL )
- Cheque Book request
- Account statement request
- Account Alias Request
- Help Menu
Q. Will I be charged for Dubai Islamic SMS Banking
service?
Yes, this is a fee based service. The charges will be applied as per the bank's
prevailing Schedule of Charges.
Q. How do I register for Dubai Islamic SMS Banking?
This service is available to all DIBPL individual and joint (either or survivor)
account holders. To register you can opt for any of the two methods mentioned
below
- Visit our website at Dubai Islamic Bank Pakistan, click on SMS Banking and
follow the steps mentioned.
- Visit your nearest branch of DIBPL and fill out the SMS Banking registration
form.
Q. Can I avail Dubai Islamic SMS Banking on more than one
mobile number?
In case of an individual account, only one mobile number can be registered for
Dubai Islamic SMS Banking access. However, in case of a joint account, both
customers can get access to SMS banking on separate mobile numbers
Q. Can I get Alerts for multiple accounts on my mobile
number?
Yes, your accounts can be linked to your mobile number and you will be able to
access all your linked accounts from the same number
Q. After registration, what do I need to do to activate
the Alerts services?
Once you have registered, the Alerts services are automatically activated
Q. How can I update/ change the mobile number on which I
need these services?
By calling our 24/7 phone banking through any of your registered phone numbers,
or by visiting your branch along with your original CNIC.
Q. How long will it take for me to get registered for
this service?
Once you have completed the registration process, you can expect a call from
Dubai Islamic Phone Banking within 48 hours.
Q. How long after the transaction will I receive the SMS
alert?
You will receive an alert within 15 minutes of the transaction. However this
could take a little longer in case of network congestion in the cellular
network.
Q. How can I discontinue the service?
The service can be discontinued anytime by calling our 24/7 Dubai Islamic Phone
Banking department at 111-786-342 (DIB)
DEFINITIONS:
- PIN: A 4 digit numeric code which is used by the bank to verify the customer.
- Alias: The accounts registered in SMS banking are denoted by a short code. This
makes it easier for the customers to write an SMS command. Example:
|
|
|
Account
|
Alias
|
|
|
|
1st
|
Savings account
|
S1
|
|
|
|
2nd
|
Savings account
|
S2
|
|
|
|
1st |
Current account
|
C1
|
|
|
|
2nd
|
Current account |
C2
|
- Default Account: This account is used for the
deduction of SMS banking service Fee. ALIAS are not required to be entered
incase of default account.
- Registered Account: The account numbers which are
registered for SMS Banking.
- Registered Services: The list of SMS banking services
opted by the customer.
- Cheque Book Leaves:You may choose to order a Cheque
book of 25, 50 or 100 leaves
- Internal Funds Transfer:A funds transfer facility
within the same portfolio and currency.
- Third Party Funds Transfer: This service enables our
customers to transfer funds to any other customer account within DIBPL.
ALERT SERVICES:
You may choose to get any of the below mentioned SMS alerts configured with your
accounts:
- Transaction Deposit & Withdrawal
- Balance
- Cheque Deposit / Clearing / Return
- Complaint Log & Resolution
PULL SERVICES:
To access the desired service please type the respective command under ‘New
Message’ option of your cell phone and send the same to 2342.
-
| Service Description |
Type Command |
| PIN Issuance |
PIN <Numeric PIN>
e.g. PIN 1234
|
| PIN Change |
PC <Old PIN> <New PIN>
e.g. PC 1234 5678
|
| Account Balance |
AB <PIN> <Alias>
e.g. AB 1234 C1
|
| Internal Funds Transfer
|
IT <PIN> <Debit Alias> <Credit Alias> <Amount>
e.g. IT 1234 C1 S1 1000 |
| Third Party Funds
|
TT <PIN> <Debit Alias> <Credit Transfer Account number> <Amount>
e.g. TT 1234 C1 0001234567 1000 |
| Mini Statement |
MS <PIN> <Alias>
e.g. MS 1234 C1
|
| Cheque Book |
CB <PIN> <Alias> <Leaves>
e.g. CB 1234 C1 25
|
| Bank Statement |
SR <PIN> <Alias>
e.g. SR 1234 C1
|
| Account Alias Details |
MD <PIN>
e.g. MD 1234
|
| Help |
HELP
e.g. help
|
|
SECURITY TIPS:
- Immediately report the theft or loss of your cell phone at 111-786-342(DIB).
- Always remember to delete SMS banking messages received from or sent to the bank
(DIBPL).
- Change your SMS banking PIN frequently.
- Immediately report any unidentified transaction alert to 111-786-342(DIB).
