Protect Yourself from becoming a Victim of Online Frauds

Please be aware of fraudulent emails and websites that attempt to obtain your banking information

DISCLAIMER:

Dubai Islamic Bank is not responsible if customers do not comply with the above guidelines

Download DIB Guidelines for using Internet Banking Proceed

Branchless Banking Accounts

Cash-in and Cash-out services are offered to DIBPL customers through the branchless banking Booths. The branchless banking transaction limits are apply to Branchless Banking Accounts. The transaction requests can be processed through SMS banking.

Account-to-Account Fund Transfer

Branchless Banking Customers can transfer funds to Regular or other Branchless Banking Customers using SMS banking facility. Similarly Regular customers can also transfer funds to Branchless Banking Customers using SMS Banking Facility.

Statement of Account

An electronic Statement of Account (for a maximum of last six months) via e-mail can be requested through SMS banking. Furthermore, a Printed Statement of Account can be obtained from the Booth.

Servicing Minors’ Accounts

We can extend our Branchless Banking Account Services to Minors’ and in return encourage young savers.

Account Opening

Level ‘1’ Branchless Banking Accounts can be opened through Branchless Banking Booths.

Account Inquiry and Complaint Registration

Branchless Banking Counter staff can answer Account inquiries and register complaints. They can also record customer feedback and pass it on to Service & Quality department for onward communication within the bank.

Internet and Phone Banking Access

Self Service access is be available for both services. Branchless Banking Booth staff are assist customers for registration and usage.

Exclusive Services for Branch customers

Cash Deposit & Withdrawal

Cash Deposit and Withdrawal Services are offered to DIBPL regular branch customers through branchless banking Booth. The transaction limits are determined by the bank.

For Cash deposits, customers can also deposit money at the Branchless Banking Booth. For Cash withdrawals customers are be able to encash cheques at the Branchless Banking Booth after signature verification in addition to withdrawing money using SMS Banking.

Account-to-Account Fund Transfer

Full Service Regular Bank Customers can use in house cheques to transfer funds to other customers of the bank. Internal Funds transfer limits per transaction are apply.

Pay order/Demand Draft Delivery

Pay order/Demand Draft can be delivered from the Branchless Banking Booth to the customer or authorized representative after proper verification. The instrument is issued by the branch and are be delivered to the Branchless Banking Booth through rider for onward delivery to the customer or authorized representative.

Statement of Account

A Printed Statement of Account are available from the Booth.

Cheque Collection

From Full Service regular branch customers, Cheques, Pay orders and Demand Drafts can be collected at the branchless banking booth for onward delivery to the branch for clearing.

Cheque Book Delivery

Branch Customers would be able to pick-up their Cheque Books from the BB Booths. The cheque Books are forwarded to the BB Booth through designated rider for onward delivery to the Customer.

ATM Card Delivery

Branch Customers would be able to pick-up un-activated ATM Cards from the BB Booths. The ATM Cards are forwarded to the BB Booth through designated rider for onward delivery to the Customer.

Returned Cheques Delivery

Branch Customers would be able to pick-up returned cheques from the BB Booths. The returned cheques are forwarded to the BB Booth through designated rider for onward delivery to the Customer.