{"id":684,"date":"2016-08-15T12:34:21","date_gmt":"2016-08-15T12:34:21","guid":{"rendered":"http:\/\/unifytrade.com\/dibbeta\/?page_id=684"},"modified":"2026-01-07T15:21:10","modified_gmt":"2026-01-07T10:21:10","slug":"problem-resolution-unit","status":"publish","type":"page","link":"https:\/\/www.dibpak.com\/index.php\/services\/problem-resolution-unit\/","title":{"rendered":"Problem Resolution Unit"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text]<\/p>\r\n\r\n<div class=\"assan-account\">\r\n<h2 class=\"mt-0\">Problem Resolution Unit<\/h2>\r\n<p>Dubai Islamic Bank Pakistan Ltd. (DIBPL) is fully committed to providing a World Class experience to its Customers. However, we need your support to further improve our services.<\/p>\r\n<h2>For Compaint Registration<\/h2>\r\n<p>Email to : <a style=\"font-weight: bold; text-decoration: underline!important;\" href=\"mailto: problem.resolution@dibpak.com?subject=Complain%20through%20Website\">problem.resolution@dibpak.com \u290d<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<h2><span style=\"font-size: 18px;\">Complaint Handling Process at DIB<\/span><\/h2>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]\n\n\t<div class=\" download_link \">\n\t<a href=\"https:\/\/www.dibpak.com\/wp-content\/uploads\/2026\/01\/Dubai-Islamic-Bank-Complain-Handling-Process.pdf\" class=\"vc_row wpb_row vc_row-fluid\" >\n      <div class=\"d-reports-box \">\n            <div class=\"col-md-9 pl-0 pr-0 float-left\">\n                <h6 class=\"mb-0\">Dubai Islamic Bank Complain Handling Process<\/h6>\n               <h5 class=\"mt-0\">PDF Download<\/h5>\n            <\/div>\n            <div class=\"col-md-3  pl-0 pr-0 float-left text-right\"><img decoding=\"async\" src=\"https:\/\/www.dibpak.com\/wp-content\/themes\/dib\/assets\/images\/report-img.png\" class=\"mt-2 mr-2\"><\/div>\n        <\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\n\n\t<div class=\" download_link \">\n\t<a href=\"https:\/\/www.dibpak.com\/wp-content\/uploads\/2026\/01\/Focal-person-for-eCIB-Complaints.pdf\" class=\"vc_row wpb_row vc_row-fluid\" >\n      <div class=\"d-reports-box \">\n            <div class=\"col-md-9 pl-0 pr-0 float-left\">\n                <h6 class=\"mb-0\">eCIB complaint focal person<\/h6>\n               <h5 class=\"mt-0\">PDF Download<\/h5>\n            <\/div>\n            <div class=\"col-md-3  pl-0 pr-0 float-left text-right\"><img decoding=\"async\" src=\"https:\/\/www.dibpak.com\/wp-content\/themes\/dib\/assets\/images\/report-img.png\" class=\"mt-2 mr-2\"><\/div>\n        <\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\n\n\t<div class=\" download_link \">\n\t<a href=\"https:\/\/www.dibpak.com\/wp-content\/uploads\/2026\/01\/Focal-person-for-PEP-complaints.pdf\" class=\"vc_row wpb_row vc_row-fluid\" >\n      <div class=\"d-reports-box \">\n            <div class=\"col-md-9 pl-0 pr-0 float-left\">\n                <h6 class=\"mb-0\">Focal persons for politically exposed persons (PEP) issues<\/h6>\n               <h5 class=\"mt-0\">PDF Download<\/h5>\n            <\/div>\n            <div class=\"col-md-3  pl-0 pr-0 float-left text-right\"><img decoding=\"async\" src=\"https:\/\/www.dibpak.com\/wp-content\/themes\/dib\/assets\/images\/report-img.png\" class=\"mt-2 mr-2\"><\/div>\n        <\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\r\n<h2><span style=\"font-size: 18px;\">Write to Us at:<\/span><\/h2>\r\n<h2><span style=\"font-size: 18px;\">Problem Resolution<\/span><\/h2>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Mailing Address<\/td>\r\n<td>Dubai Islamic Bank Pakistan LTD. 3rd Floor Karim Chambers, CL-5,6\/2 Civil Lines, Karachi, Pakistan.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Phone<\/td>\r\n<td>111-786-342<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Email<\/td>\r\n<td>Problem.Resolution@dibpak.com<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<h2><span style=\"font-size: 18px;\">ADC Operations<\/span><\/h2>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Mailing Address<\/td>\r\n<td>Dubai Islamic Bank Pakistan LTD. (Hyderi Branch). Plot D-10, Block F, North Nazimabad, Karachi, Pakistan.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Manager ADC Operations<\/td>\r\n<td>Mr. Haris Ahmed Khan<br \/>\r\nharis.ahmed@dibpak.com<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Senior Officer<br \/>\r\nADC Ops &amp; Payment Systems<\/td>\r\n<td>Muhammad Sheeraz Naseem<br \/>\r\nsheeraz.naseem@dibpak.com<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Phone<\/td>\r\n<td>021-35694508<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Fax<\/td>\r\n<td>021-35694508<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p>Please do not forget to provide us the following information, in order to enable us to reply promptly.<\/p>\r\n<ul class=\"list-unstyled aa-ul\">\r\n<li>Date<\/li>\r\n<li>Full Name<\/li>\r\n<li>Branch Name<\/li>\r\n<li>Account Number<\/li>\r\n<li>Postal Address<\/li>\r\n<li>Phone number<\/li>\r\n<li>Fax number<\/li>\r\n<li>E-mail address<\/li>\r\n<\/ul>\r\n<p>Rest assured your problems and complaints will be swiftly and efficiently resolved because at DIBPL your satisfaction is most important.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\r\n<\/div>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text] Problem Resolution Unit Dubai Islamic Bank Pakistan Ltd. (DIBPL) is fully committed to providing a World Class experience to its Customers. However, we need your support to further improve our services. For Compaint Registration Email to : problem.resolution@dibpak.com \u290d &nbsp; Complaint Handling Process at DIB [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Write to Us at: Problem Resolution &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.dibpak.com\/index.php\/services\/problem-resolution-unit\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Problem Resolution Unit&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":3732,"parent":466,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/pages\/684"}],"collection":[{"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/comments?post=684"}],"version-history":[{"count":32,"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/pages\/684\/revisions"}],"predecessor-version":[{"id":63607,"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/pages\/684\/revisions\/63607"}],"up":[{"embeddable":true,"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/pages\/466"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/media\/3732"}],"wp:attachment":[{"href":"https:\/\/www.dibpak.com\/index.php\/wp-json\/wp\/v2\/media?parent=684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}