Branch Locator
Schedule of Charges
Consumer Financing
Branchless Banking
Others
Important:
Dubai Islamic Bank never call from 021 111 786 342 or ask for confidential data User ID, Password, PIN, Card number, CVV, expiry.
For Complains
For ATM or fraud related complaints
- Dial UAN 021-111-786-342
- Follow the IVR instruction and dial 1 for Urdu & 2 for English
- select the option 1 to connect to your phone banker
- Follow the phone banker’s instruction for either card blocking or fraud related complaints.
Fair Treatment To Customers
The FTC’s policy of mandating clear and accurate information about all products and services empowers customers to make informed decisions and protects them from fraudulent, deceptive, or unfair business practices.
- The privacy and confidentiality of customers’ financial information is maintained and safeguarded.
- A proficient mechanism for addressing grievances is in place to ensure prompt resolution of customer complaints.
- All customers are provided with banking services in an equitable and unbiased manner, without any form of discrimination.
- All customers are provided with banking services in an equitable and unbiased manner, without any form of discrimination.
- A proficient mechanism for addressing grievances is in place to ensure prompt resolution of customer complaints.
- Banks have to ensure that customers are treated fairly
- Banks should follow consumer-centric approach of conducting business that reaps higher customer satisfaction
